Postal Services Clerk

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Reporting Relationship

The Postal Services Clerk reports to the Finance Director and is supervised by the Postal Lead and Officer Administrator.

Position Summary

The Postal Service Clerk is responsible for assisting in the efficient day-to-day operations of the community postal office. This position involves providing front-line customer service, processing incoming and outgoing mail, handling postal transactions, maintaining accurate records, and ensuring the safe and timely handling of mail and packages. The Clerk will contribute to a welcoming and organized postal environment.

Essential Functions

• Support the provision of counter sales and services in a dealer outlet, which includes sorting, organizing mail on a daily basis.
• Working the service counter in sales and doing end of day sales report
• Maintains good relations with postal customers and all staff
• Monitors and report inventory shortage to Postal Lead
• Support postal delivery/receiving such as daily sortation to lock box delivery, and general delivery
• Ensuring the building is clean and tidy at all times.
• Answer telephones. Provide courteous and efficient customer service at the postal counter.
• Receive, sort, and distribute incoming mail and packages.
• Prepare outgoing mail for dispatch, including weighing, labeling, and stamping.
• Sell postage, shipping supplies, and other related products.
• Accurately handle cash, debit, and credit transactions and balance cash drawer.
• Assist customers with questions about postal services, delivery options, and postal regulations.
• Maintain cleanliness and organization of the postal counter and back-office areas.
• Perform data entry and maintain daily logs and reports as required.
• Follow established safety and security procedures for handling mail and customer information.

Qualifications and Requirements

• Grade 12 diploma with strong understanding of postal operations and regulations
• Complete all training required when provided

Other:                  

• Excellent communication skills both written and verbal.
• Knowledge of Ojibwe culture and First Nation community is a must.
• Demonstrate ability to prioritize and handle multiple tasks.
• Work appropriately and sensitively with confidential information.
• Work flexible hours and weekends when required.
• Strong customer service skills
• Proficiency in office software and post office equipment
• Excellent organizational
• CRC Required.
• Must be available during operating hours of 10:00 am – 5:00 pm with flexibility in hours and weekends when required

Work Environment:

• Generally, very busy and hectic. Physical demands are the physical activities that the job requires the worker to do, standings, lifting, ensure building clear of debris.

Note: MFN reserves the right to vary the duties and responsibilities of the position any time during the employment relationship.  Our positions are not structured narrowly and when necessary, the incumbent may have the opportunity to lend their talents in areas that would not generally be associated with the position.

Criminal Reference Check (CRC) Rationale:  M’Chigeeng First Nation is in a position of trust to its band members and is committed to providing a safe and secure work environment.  Applicants must have record clear and/or dated of convictions relating to fraud, drugs, assault and theft.  The CRC must be current (30 days) and must be an Original.

Application Deadline: September 8, 2025

Postal Services Clerk
c/o Human Resources
employment@mchigeeng.ca
M’Chigeeng FN, P.O. Box 333
M’Chigeeng, ON P0P 1G0 (Fax 705-377-4980)