Quality Assurance Worker

PROGRAM DESCRIPTION

Purpose

M’Chigeeng First Nation is committed to strengthening community wellness and is undertaking a multi-year initiative to develop a Nation-based Child Well-Being Law and a culturally grounded community-care model rooted in prevention, self-determination, and Anishinaabe values. As a vibrant and united community of the Anishinabek of the Three Fires Confederacy, M’Chigeeng is guided by a vision of being a proud, progressive, and Ojibwe-speaking Nation where people are healthy, self-reliant, and grounded in their responsibilities to Mother Earth.

To support this work, M’Chigeeng First Nation requires dedicated roles that will lead engagement, planning, research, coordination, and capacity development. Year 1 represents a critical readiness phase focused on community engagement, needs assessment, data gathering, and intergovernmental coordination to prepare for exercising jurisdiction under the First Nations Child and Family Services (FNCFS) Program and An Act respecting First Nations, Inuit, and Métis children, youth and families. These roles will ensure that the development of the Child Well-Being Law and community-care model is community-driven, culturally informed, and aligned with M’Chigeeng’s long-term vision of self-governance, family wellness, and sustainable service delivery.

POSITION SUMMARY

The Quality Assurance (QA) Worker plays a central role in ensuring the accuracy, integrity, and cultural safety of all activities and deliverables within Year 1 of M’Chigeeng First Nation’s Child Well-Being Law Development and Jurisdiction Readiness Project. This position provides independent oversight across engagement, research, service review, and reporting processes to ensure alignment with:

• The Year 1 Workplan
• ISC Jurisdiction Readiness and FNCFS requirements
• M’Chigeeng First Nation’s cultural values, community expectations, and vision for self-determination

The QA Worker strengthens the credibility of all Year 1 outputs—including the Comprehensive Needs Assessment, Service Gap Analysis, Engagement Reports, and foundational elements of the Community Care Model by ensuring they are methodologically sound, culturally grounded, and technically accurate.

The QA Worker collaborates closely with the Coordinator and Community Engagement Workers, Elders, Knowledge Keepers, and internal departments. The role reports directly to the Coordinator.

KEY RESPONSIBILITIES

Quality Assurance Framework & Oversight

• Develop and implement a Year 1 QA Framework aligned with engagement, research, service review, and prevention model activities.
• Establish quality standards for documentation, data collection, reporting, and community engagement processes.
• Ensure all methods reflect Anishinaabe values, cultural safety, trauma-informed practice, and ethical research principles.
• Monitor adherence to timelines, deliverables, and ISC jurisdiction readiness requirements.
• Identify risks, gaps, or deviations from the Workplan and recommend corrective actions.

Data Integrity, Validation & Documentation Review

• Review and validate qualitative and quantitative data collected through engagement sessions, surveys, interviews, and service reviews.
• Ensure accuracy, completeness, and consistency of all data prior to analysis or reporting.
• Maintain secure, confidential, and culturally respectful data management systems.
• Support the development and validation of the Comprehensive Needs Assessment, Service Gap Analysis and Engagement Summaries and Thematic Reports.
• Identify inconsistencies or missing information and work with the engagement and research teams to resolve them.

Performance Measurement & Monitoring

• Track Year 1 performance indicators, including number and diversity of engagement sessions, participation metrics, emerging themes and findings and service review outcomes.

• Develop monitoring tools such as checklists, templates, and tracking sheets.
• Analyze progress against milestones and identify areas requiring adjustment.
• Provide QA insights to strengthen methodologies and ensure alignment with the prevention continuum and community care model.

Reporting, Analysis & Accountability

• Review and refine draft reports prepared by engagement, research, and service review teams.
• Ensure all deliverables meet high standards of clarity, accuracy, cultural appropriateness, and ISC documentation requirements.
• Prepare QA summaries, analysis reports, and findings for Chief Council, Elders and advisory groups, ISC Quarterly Progress Reports, and the Coordinator and Enaagdenjged.
• Support the Coordinator in preparing planning documents, recommendations, and governance updates.

Service Review Quality Monitoring

• Review assessments of Prevention Services, First Nation Representative Services, Post-Majority Support Services and Jordan’s Principle Services.

• Validate that service review findings accurately reflect community needs, strengths, and gaps.
• Ensure alignment between service review outcomes and the emerging prevention continuum and community care model.

Engagement Quality Monitoring

• Observe engagement sessions (as appropriate) to ensure adherence to cultural protocols, trauma-informed practice, and respectful facilitation.
• Provide feedback to the Community Engagement team to strengthen documentation quality and engagement processes.
• Ensure lived experiences and community voices are captured ethically, respectfully, and accurately.

Governance, Advisory & Cultural Integrity Support

• Support QA processes for advisory meetings, Elder guidance sessions, and governance structures.
• Ensure decisions, recommendations, and cultural teachings are accurately documented and integrated into project outputs.
• Promote transparency, accountability, and culturally grounded decision-making throughout Year 1 activities.

Continuous Improvement & Future Readiness

• Identify opportunities to strengthen processes, tools, and methodologies across engagement, research, and reporting.
• Recommend improvements to enhance quality, cultural safety, and methodological integrity.
• Contribute to the development of long-term QA systems that will support Years 2–5 of law development and jurisdiction implementation.

PROFESSIONAL CONDUCT AND DEVELOPMENT

• Participates in regular supervision with the Coordinator, including guidance, performance feedback, and support for continuous improvement.
• Engages in ongoing professional development.
• Demonstrates professionalism, ethical conduct, and adherence to organizational policies, procedures, and best practices.
• Maintains an inclusive, welcoming, and safe environment for community members, staff, and visitors, serving as a positive role model within the community.
• Seeks opportunities to enhance skills, improve work processes, and contribute to a culture of continuous learning.
• Produces high-quality written materials, communications, and documenting using strong computer and office technology skills.
• Manages multiple priorities effectively in a high-paced environment while meeting deadlines and maintaining composure under pressure.
• Works both independently and collaboratively, building strong interpersonal relationships and engaging effectively with diverse groups.
• Demonstrates advocacy, public speaking, and digital communication skills, including responsible social media engagement when required.

ORGANIZATIONAL ACCOUNTABILITY

• Reports directly to the Coordinator, who provides day-to-day supervision, direction, and support.
• Is accountable to M’Chigeeng First Nation for the effective and culturally grounded implementation of duties.
• Holds delegated authority to plan, prepare, and execute activities and deliverables for Year 1 of the M’Chigeeng First Nation Child Well-Being Law Development and Jurisdiction Readiness Project.
• Operates within M’Chigeeng’s financial policies and governance structures; financial authority remains with M’Chigeeng’s leadership.
• Ensures compliance with funding agreements and maintains accountability to funding agencies, including participation in program reviews and audits as required.
• Upholds organizational standards, legislative requirements, and community expectations in all aspects of work.

CONFIDENTIALITY

The Quality Assurance Worker is responsible for ensuring that all information is kept in the strictest confidence.  This includes program information, personnel information and client information which is in most cases very delicate (police records, mental health issues, family issues, paternity issues, etc.)

LANGUAGE REQUIREMENTS

The Quality Assurance Worker must be fluent in English, both verbally and in writing. Equally essential is fluency or at a minimum a strong working knowledge of Anishinaabemowin. The Quality Assurance Worker is also expected to actively pursue supports, training, and initiatives that strengthen their ability to understand and communicate in the Anishinaabemowin language, in alignment with M’Chigeeng First  Nation’s commitment to language revitalization and cultural continuity.

CONTACTS

Establishing and maintaining positive relations with pertinent contacts at levels of government and within various organizations is essential to the success of the program; therefore, the Quality Assurance Worker must have strong communication skills. 

QUALIFICATIONS & REQUIREMENTS

Education and Experience

• Degree or diploma in Social Sciences, Public Administration, Research, Evaluation, Indigenous Governance, or related field.
• Equivalent combination of education and experience will be considered.
• 3–5 years’ experience in quality assurance, program evaluation, research, or data management.
• Experience working with First Nation communities or Indigenous-led projects.
• Demonstrated experience reviewing reports, validating data, and ensuring methodological integrity.
• Experience with community-based or participatory research approaches (asset).
• Working knowledge of community resources and development.
• Extensive knowledge of the Ontario, Child and Youth Family Services Act (CYFSA) and other relevant regulatory and legal requirements.
• Knowledge and understanding of child welfare systems.
• Knowledge of the M’Chigeeng First Nation governance matters and protocols.
• Strong understanding of First Nations Child & Family matters and interests.
• Excellent interpersonal and communication skills; combined with the ability to negotiate positive results while managing positive relationships.

Knowledge Skills & Abilities

• Strong understanding of Anishinaabe culture, values, governance, and community protocols.
• Knowledge of An Act respecting First Nations, Inuit and Métis children, youth and families and the FNCFS Program (asset).
• Knowledge of child and family services, prevention frameworks, and Indigenous jurisdiction initiatives.
• Excellent analytical, critical thinking, and problem-solving skills.
• Strong writing, editing, and documentation abilities.
• Ability to synthesize large volumes of qualitative and quantitative data.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office, data tracking tools, and reporting systems.
• Ability to work independently and maintain objectivity.

Other Requirements

• Clear CPIC and Vulnerable Sector Check.
• Valid “G” driver’s license and access to a reliable vehicle.
• Must have 1M Automobile Insurance coverage.
• Ability to work flexible hours including evenings or weekends to support community engagement sessions and events.
• Commitment to cultural safety, trauma-informed practice, and community-driven approaches.

WORKING CONDITIONS

1. Hours of work are mainly within the Band operational hours; however, working after regular hours can be expected to attend meetings and meeting deadlines.
2. Works in a policy‑driven, compliance‑focused environment requiring strict adherence to M’Chigeeng First Nation standards, CYFSA legislation, and internal QA protocols.
3. Conducts detailed file reviews, audits, and data verification, requiring extended periods of computer work, concentration, and accuracy. Most of the work is conducted at a desk within the office.
4. May be required to travel within M’Chigeeng First Nation and surrounding areas for on‑site reviews, staff support, and program monitoring.
5. Handles highly sensitive and confidential information, requiring sound judgment, cultural safety, and compliance with privacy legislation and OCAP® principles.
6. Staff regularly encounter high‑risk situations involving verbally or physically abusive, emotionally unstable, or intoxicated clients, creating potential threats to personal safety and requiring strong crisis‑management and aftercare practices.

PERFORMANCE MEASUREMENTS

Vulnerable Sector Screening (VSS) Rationale: M’Chigeeng First Nation and its agents are in a position of trust in services to band member children and/or vulnerable adults, so a safe and secure working environment is mandatory. Applicants must have a record clear and/or dated of any convictions relating to sexual interference, sexual assault or related charges. The VSS must be current thirty (30) days and must be an original

Interested applicants must submit cover letter, resume, and three (3) current work related references (2 work-related references from a direct supervisor/manager and 1-character reference that will be contacted upon a successful interview) and education certifications to:

Quality Assurance Worker
c/o Human Resources
employment@mchigeeng.ca
M’Chigeeng FN, P.O. Box 333